30 Day Return & Exchange Policy
How long does a return service expire after purchasing? Is there a charge?
You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product, but you have to pay for the return or exchange cost if no quality issues are involved.
How to return the items?
1. Log in your account.
2. Find ‘My Order’ and click the ‘Return’ button.
3. Tick the goods you need to return, choose the reason, and submit the request.
4. Package the Item(s). Please ensure all parts are in the original packing way.
5. Ship Out the Package(s) via trackable shipping methods. Provide us with the tracking number and carrier (Untrackable return will delay refund).
You will receive a notification email within 3-5 working days after we received your item(s), and when refund is processed. The refund will be made to the account that the funds were originally drawn from.
Please note that for credit card payment refund, please allow up to one billing cycle for your account to be credited. Please do not request a charge back from your credit card company during the return process due to the time it takes to resolve charge back disputes. It is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.
A few items can’t be returned, including:
4.Offline purchase (items or parts unlisted on our website)
5.Items marked “Non-Returnable” on the product page
6.Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
You can initiate a return within 30 days of receipt if you are not satisfied with the items. All returned items must be in brand-new condition, uninstalled and/or non-assembled, unused, no pieces missing and with original tags and packaging. You have to pay for the return or exchange cost if no quality issues are involved. We reserve the right to deduct the re-stocking fee from your refund when the returned item is not considered to be in its original packaging/condition or already been damaged. You will be charged a minimum restocking fee of 15% of invoice total on all furniture returns.
To qualify for a defective return, one of the following must apply:
-Item has a defect, or is faulty or malfunction
-Incorrect item was received
We recommend you to check the items within 48 hours of receipt and report to out customer service as soon as possible. Please offer the copy of your original order confirmation, confirm the item number & QTY of the defective item(s), photographs or video clearly showing the defect(s). Depending on the situation, we will be responsible for refunds, exchange or replacements according to your preference within 30 days of receipt. After 30 days, Homary will make every attempt to rectify, But manufacturer defects found after 30 days of receipt are directed to the manufacturer’s warranty.
1. Damaged items means items that have been damaged in shipping.
To help you efficiently, please report to customer service about the damaged product within 48 hours after you received the item and do not discard the damaged item&its packaging. See I Receive a Damaged Item for further details.
2. Undeliverable and Refused Package
If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.